Kroger Deep Dive Review (2026): Who Should Actually Use It

Many customers find Kroger's digital coupon system confusing and difficult to use. They report missing out on deals due to the complexity of the app and express frustration with coupons not applying correctly at checkout, as one reviewer stated, "The whole digital coupon experience is so confusing and hard to navigate."

Numerous reviewers complain about issues with Kroger's online ordering and delivery service. Problems include missing items, incorrect orders, damaged goods, and inconsistent availability between pickup and delivery options. One reviewer noted, "Kroger online shopping sucks. Some things are pick up only and others are delivery only."

A significant number of reviewers express dissatisfaction with Kroger's customer service. Complaints range from unhelpful staff and long lines to unresolved issues and frustrating interactions with customer service representatives, with one reviewer stating, "Kroger on hospital dr in Douglasville GA has terrible customer service."

Several reviewers mention issues with product quality and availability at Kroger stores. This includes expired or rotten produce, out-of-stock items, and inconsistencies in product quality, as one reviewer stated, "Kroger delivery is horrible. They are delivering rotten moldy vegetables and expired items."

Several reviewers report negative experiences with Kroger's pharmacy services. Common complaints include prescriptions not being ready on time, unhelpful pharmacy staff, and issues with medication changes, as one reviewer stated, "This is absolutely the worst pharmacy ever, never on time or you have to wait for (the truck) To get there in a day or two, what does that even mean?"

Some reviewers report issues with incorrect charges and discrepancies between advertised prices and prices at checkout. This includes being overcharged for items and not receiving advertised discounts, with one reviewer stating, "$86 grocery order turned into a $134 charge — without my permission."

A small number of reviewers highlight positive experiences with friendly and helpful Kroger staff members. These reviewers often mention specific employees who provided excellent customer service, as one reviewer stated, "Several visits to Kroger and the staff on Dequindre between 11 Mile & 12 Mile in Warren, Michigan are so helpful, friendly & are willing to go above and beyond!"